Untouched Claims Processing

Converting Sticky Note Knowledge Into Automated & Customized Rules

Dermatology Associates of Southwest Louisiana is a 7 provider, dermatology practice based in Lake Charles, Louisiana. Lisa Conner, a Fellow in the American College of Medical Practice Executives, is the practice’s Administrator.

In this short video, Lisa describes how Encoda BackOffice helps her billing team get claims out the door, paid, and posted automatically, without any staff intervention. Lisa also discusses how the practice took the information contained on the sticky notes hanging on the staff’s computer monitors, was converted into business logic, which helped the team automate claims processing, so they could focus on true denials, only working those claims that need attention.

As a result, the practice enjoys 98% electronic payment positing and excellent days in A/R.

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